Position Overview & Specifications

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work, investigating, resolving, and acting on every signal across every channel that matters.

Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.

The Opportunity

EMEA is already a meaningful part of Pylon's business, and London is where we're investing next. We're building out a small, ambitious team on the ground, across sales, customer success, and support, in a new region and a new office. You'll join at an exciting moment: a growing market, a tight-knit team where everyone builds together, and real room to make your mark. You'll work closely with our global Sales and Solutions teams, with the backing of a fast-growing company behind you.

The Role

Own full-cycle sales for inbound and outbound opportunities across EMEA
Source a meaningful share of your own pipeline through outbound
Sell to B2B tech companies of all sizes, from under-500-employee companies to larger accounts
Run demos and handle technical questions directly, with our Solutions Engineering team there to support you on the toughest problems
Navigate EMEA-specific buying dynamics like data residency, GDPR, and procurement cycles
Contribute to our EMEA go-to-market motion by bringing what you learn in market to our positioning, messaging, and playbooks
Work in person with our small EMEA team in London

Requirements