Terms & Conditions

We are part of the YourHolidays Group which is a trading name of Great little Escapes LLP   Information to be provided to the traveller before the package travel contract is concluded   PART 1 – General The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all rights applying to packages. YourHolidays will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, YourHolidays has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.   PART 2 – Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

• Travellers will receive all essential information about the package before concluding the package travel contract.

• There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

• Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.

• Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

• The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

• Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.

• Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance, if there are serious security problems at the destination which are likely to affect the package.

• Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

• If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.

• Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.

• The organiser has to provide assistance if the traveller is in difficulty.

• If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. In respect of flight-inclusive packages, YourHolidays are protected way of a the Civil Aviation Authority under ATOL number 5399. Travellers may contact this entity (Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk) if services are denied because of YourHolidays insolvency.

PART 3 – The Package Travel and Linked Travel Arrangements Regulations 2018   Package Travel and Linked Travel Arrangements Regulations 2018   BOOKING CONDITIONS We are part of the YourHolidays Group trading under Great Little Escapes LLP, registered in the UK under company number OC303008 at 49 Thames Street, Windsor, SL4 1PU, UK (“We”, “us” and “our”). In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred. A ‘package’, ‘organiser’ and ‘lack of conformity’ have the same meaning as in the Package Travel and Linked Travel Arrangements Regulations 2018 and ‘arrangements’ are all the holiday, tour and other arrangements detailed on your confirmation (including any additions or amendments).   Our obligations to you will vary depending upon whether we package arrangements for you, or act as an agent for another travel supplier. References to packages in these Booking Conditions are to packages for which we are the organiser, and if we sell you arrangements on behalf of another travel supplier as an agent, your contract will be with that supplier, and we shall only have a responsibility to you in accordance with section 12(A)(ii) of these Booking Conditions.   Accuracy of information We endeavour to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the arrangements that you wish to book before your booking is confirmed. Furthermore, we will not be liable for booking errors which are attributable to you or which are caused by unavoidable and extraordinary circumstances as defined in clause 9.   1. Our agreement You will receive information about the main characteristics of your arrangements before a binding agreement between you and us comes into existence. That information, these conditions together with our Privacy Notice and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with us. Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound by all of them. The key terms of our agreement are:-   Key terms   1. You will enter into a binding contract with us when we issue our confirmation. If you then cancel your arrangements, you will be required to pay cancellation charges up to 100% of the cost of your arrangement, depending on how long before travel you cancel, and/or the terms and conditions of the suppliers whose services make up your arrangements.   2. You can make changes to your confirmed arrangements in certain circumstances. We will make a charge for processing these changes.   3. We may make changes to and cancel your confirmed arrangements but we will provide suitable alternatives and pay you compensation in certain circumstances if we do so.   4. We are responsible for making sure your confirmed arrangements are not performed negligently but there are some limits on and exceptions to this.   For all bookings, the party leader must be at least 18, and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. In making the booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to us. Subject to the availability of all component parts of your requested arrangements and receipt by us of all applicable payments, our agreement becomes binding when we issue a confirmation, either directly to you or via any agent we have authorised to act on our behalf. Please check all details on the confirmation (or any other document issued) immediately on receipt. It may not be possible to make changes to your arrangements later so you should notify us of any inaccuracies in any documentation as soon as reasonably possible after you receive them. It may harm your rights and ability to travel if you don’t.   The suppliers whose services make up your arrangements make those supplies in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.   Price Match Guarantee We track competitor prices every week to ensure we can offer you the lowest price when you book with YourHolidays. We offer a price match service where we will attempt to price match any relevant comparable quote.   Online Bookings By clicking to book holiday arrangements and entering your personal and payment details on our website, you are making us an offer to purchase the arrangements selected, if they are available. When we receive this offer, we will contact the supplier of the arrangements concerned. Each supplier will require a short period of time to check to see if your chosen arrangements are still available at the price quoted.   Any payment you make at the time you are making your booking does not in itself mean that your booking is confirmed. Your booking is only confirmed when we send you a booking invoice by email. If your confirmed arrangements include a flight, we will issue you with an ATOL Certificate alongside your booking invoice.   If, in the short time between your booking request and us seeking to confirm your booking with our supplier, the requested arrangements (or any element of a package) have become unavailable and we cannot obtain an alternative acceptable to you, you will receive a complete refund of any money you have paid for that product.   If the arrangements are available but not at the price quoted, we will contact you by telephone or by email to give you the option to purchase the arrangements at the revised price.   2. Payment You must make payment for your arrangements in accordance with the instructions we give. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 7 below will become payable.   You will be required to either pay a deposit or to make full payment at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you, and any instalments on their due dates.   Credit Card Fraud Protection To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these Booking Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.   Card Verification is a charge made on select flight bookings to validate the payment card provided before the card is then used to complete your booking with the Travel Provider.   Low Deposit Schemes We may, in our sole discretion, offer you the option to pay a low deposit or monthly instalment plan in respect of certain bookings. This will be indicated next to the specific arrangements in your search results, or as advised by your agent. Additionally, the amount of initial deposit, first instalment, plus details of any further deposit and monthly payments and final balance together with payment due dates will be detailed on the payment page or advised by our agent before you confirm your booking.   If you cancel your arrangements, any further deposit balance due together with any supplier cancellation charges and our cancellation charge will be payable in full immediately.   Unless expressly stated at the time of booking in relation to a special promotion or booking offer, all deposits (including both initial and further deposits where applicable) are non-refundable and therefore would not be reimbursed should you decide to cancel your booking. However, if you have paid by instalment payments and the total amount paid exceeds the initial deposit together with any supplier cancellation charges and our cancellation charge, then you will be reimbursed the remaining balance.   In the event we are unable to collect any amounts owed to us by you, we may pass on your details to a debt collection agency for the purpose of recouping such amounts.   Balance Payments Your balance due date will be confirmed at the time of booking and on your documentation.It is your responsibility to make payment via our website or call centre on or before the balance due date provided. If we fail to receive payment, we will attempt to contact you to take payment, however, if we are unable to do so, we reserve the right to cancel your booking and our usual cancellation fees will apply.   You may also be required to pay a cancellation fee to cover our administration costs, and any applicable cancellation fees that may be levied by a supplier. Please note that once we have cancelled your booking, you will not be able to travel.   3. Insurance It is a condition of our agreement that you are covered by adequate travel insurance for your arrangements. Such insurance as a minimum must cover your losses sustained as a result of cancellation, medical issues, and repatriation in the event of accident or illness.   If you have arranged your policy through us please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.   4. Special requests Special requests relating to your arrangements must be advised to us at the time of booking. All special requests are subject to availability. Whilst we will try to meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. If we are able to specifically confirm a special request or requirement, we will do so on our confirmation but where requests or requirements have not been so confirmed in writing on our confirmation, a failure to meet them will not be a breach of contract on our part.   5. Disabilities and medical problems Many of the arrangements which we sell are generally suitable for persons with reduced mobility, but if you or any member of your party has any precise medical problem or disability which may affect your chosen arrangements, please provide us with full details before completing your booking as some facilities may require confirmation of availability. We will only provide precise information on the suitability of the trip or holiday taking into account your needs if you specifically request us to do so. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details.   6. The price you pay We reserve the right to amend the price of unsold holiday arrangements at any time and correct errors in the prices of confirmed arrangements. In the event of pricing errors for confirmed arrangements, where possible we will offer you the opportunity to retain your booking at the correct price, or we will cancel the booking without penalty and provide you with a full refund.   The price of your confirmed arrangements is subject to variations which occur solely as a direct consequence of changes in:-   the price of the carriage of passengers resulting from the cost of fuel or other power sources; or   the level of taxes or fees on your confirmed arrangements imposed by third parties not directly involved in the performance of the package, including, but not limited to, tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports. Price variations will be calculated by applying the cost differential we experience as a result of the above factors. Prices may go up or down and we will notify you about any variation by sending you a calculation explaining the variation no less than 20 days before you are due to depart.   If your arrangements are a package, and if that means that you have to pay an increase of more than 8% of the price of your arrangements (excluding any insurance premiums, amendment charges and/or additional services), we will offer you the options in clause 8. In respect of Packages we will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your arrangements, which excludes insurance premiums and any amendment charges.   Also, note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on price due to contractual protections in place.   Please note that our prices are based on bookings made by UK residents. If you are not a UK resident or UK passport holder, you may be liable upon check-in/check-out for additional charges imposed by the supplier directly. We will not be liable for such additional charges.   7. Changes and cancellations by you If you wish to make any changes to your arrangements after they have been confirmed, including if you wish to cancel all or some of them, you must inform us as soon as possible. Your notice requesting a change or cancellation will only take effect when it is received in writing and will be effective from the date on which we receive it. We cannot guarantee that changes can be met, although we will do our best to assist. Since we incur costs in cancelling or changing your arrangements, all such changes and cancellations will be subject to the charges below. Where we are unable to assist with making a requested change and you do not wish to proceed with the original booking, we will treat this as a cancellation by you.   Certain airlines and other suppliers treat changes as a cancellation and charge accordingly – up to 100% of the cost for that part of the arrangement. Where applicable these charges will be passed on to you. Any supplier charges are in addition to the charges we levy as an amendment fee as detailed below.   When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. These prices may not be the same as when you first made your booking. If the lead passenger is changed, a new lead passenger has to be nominated and they will be responsible for payment of any balance due on that new invoice.   Some arrangements cannot be removed once they have been added to your booking. Certain extras, such as excursions, theme park tickets may be non-refundable. We will make this clear when you book those arrangements, please check with us if you are unsure at the time of booking.   You may cancel any package arrangements prior to their commencement (following the process outlined above) in the event that i) circumstances amounting to unavoidable and extraordinary circumstances (as set out in clause 9) are occurring at the place where your arrangements are due to be performed or its immediate vicinity; ii) those circumstances make it impossible to travel safely to the travel destination, and; iii) the performance of your arrangements will be significantly affected by those unavoidable and extraordinary circumstances. We will refer to and take into consideration Foreign Commonwealth and Development Office guidance when determining whether your booking is affected. In this event, you will receive a refund without undue delay of any payments made but this is the maximum extent of our liability and we regret we cannot meet any other expenses or losses you may incur as a result.   You acknowledge and agree that if the circumstances in question existed at the time you placed the booking, they will not be considered unavoidable nor extraordinary, and accordingly, you may not rely upon them should you choose to cancel your booked arrangements between the time you made the booking and the time of travel. All bookings cancelled in such circumstances will be subject to our standard cancellation charges (set out below). This would include (but is not limited to) cases where the FCDO advises against travel to your chosen destination due to Covid-19 infections in that destination at the time of travel, even if that advice was not in place at the time of booking. In those circumstances it is likely that your travel arrangements will still be operating and available to you. Should you wish to cancel, we will work with our suppliers to obtain a refund of your package travel arrangements. However, it may not be possible to provide a refund of all elements of your package where the booked arrangements are non-refundable.   If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements, including an agreement to these booking conditions) providing we are notified in writing not less than seven days before departure and you pay an amendment fee and meet all costs and charges incurred by us and/or incurred or imposed by us or any of our suppliers. Both you and the person to whom you would like to transfer your arrangements shall be jointly and severally liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer. If you are unable to find a replacement, cancellation charges as set out below will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services. For flight inclusive bookings, most airlines do not permit name changes after tickets have been issued for any reason, you will have to pay the full cost of an alternative flight (if available) if you wish to transfer after tickets have been issued.   Please note that where an outbound portion of your flight coupon is not used, the return sector will be automatically cancelled by the airline and will be classed as void. No automatic right to any refund exists for such part-used tickets.   Charges in the event of a cancellation If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim the charges below. We will deduct the cancellation charge(s) from any monies you have already paid to us.   The following cancellation charges* will be payable where you cancel or your booking is cancelled in accordance with these Booking Conditions (e.g. where you fail to make payment as required) except where otherwise stated. The cancellation charges set out below exclude any amendment charges. Amendment charges and insurance premiums are not refundable in the event of the person(s) to whom they apply cancelling.   Package Bookings: Period before departures within which notice provided by you is received = Cancellation fee 42 or more days   =   loss of all deposits paid (initial and second deposit if applicable) whether the outstanding deposit has been paid or not. 36 – 41 days   =   50% of the cost of the booking or deposit amount if more 29 – 35 days   =   70% of the cost of the booking or deposit amount if more 22 – 28 days   =   90% of the cost of the booking or deposit amount if more 21 days or less   =   100% of the booking value   Accommodation Bookings: Period before departures within which notice provided by you is received = Cancellation fee 42 or more days   =   loss of all deposits paid (initial and second deposit if applicable) whether the outstanding deposit has been paid or not. 36 – 41 days   =   50% of the cost of the booking or deposit amount if more 29 – 35 days   =   70% of the cost of the booking or deposit amount if more 22 – 28 days   =   90% of the cost of the booking or deposit amount if more 21 days or less   =   100% of the booking value   Attraction Ticket Bookings: For attraction tickets where either tickets or vouchers have been issued no refund can be processed until the tickets or vouchers have been returned to us undamaged and unused. Some attraction tickets are non-refundable.   General Please note that once we have cancelled your booking, you will not be able to travel, even where we have collected the balance of the payments due from you and any cancellation fee.   Please note that if you choose to cancel your booking we will not refund you any administration fee(s).   Special note about deposits on cancellation: If you have taken advantage of our Low Deposit or instalment payment scheme and you want to cancel your arrangements, the full deposit must be paid in addition to any supplier cancellation charges imposed and our cancellation charge and your cancellation request cannot be processed until all such amounts have been paid.   Any cancellation charges levied are wholly independent from the deposit arrangements on any given booking and in the event that you cancel your booking you must immediately pay any shortfall between payments made by you against that booking and the cancellation charge applied and in accepting these Booking Conditions you give your authority for us to automatically charge the payment card used by you when securing the booking (or any other card used by you in connection with other bookings placed through YourHolidays) at that time.   Amendment charges: Except for baggage (detailed below) we charge an Amendment Fee of £25 per adult plus any charge levied by the applicable supplier. Adding baggage to a flight booking will incur an Amendment Fee of £10 per booking.   Where you have booked a package, if we are able to make changes to your booking we will charge an Amendment Fee of £25 per adult plus any charges applied by our suppliers.   If you cancel your booking, amendment charges are non-refundable.   Amendment of attraction tickets: For attraction tickets where either tickets or vouchers have been issued no refund can be processed until the tickets or vouchers have been returned to us undamaged and unused. Some attraction tickets are non-refundable.   8. Changes and cancellation by us Where we refer to a ‘price reduction’ in this clause, we mean that we will give you an appropriate reduction in the price paid or payable by you for the arrangements affected for any period during which there was lack of conformity, (unless that lack of conformity is attributable to you). Where we refer to ‘compensation’, we will pay you appropriate compensation without undue delay for any damage which you sustain as a result of any lack of conformity subject to the limitations and exclusions in section B of clause 12.   Changes and cancellations to package arrangements before departure Most changes will be insignificant and we reserve the right to make them. We will have no other responsibilities to you in respect of any insignificant changes.   Examples of “insignificant changes” made before departure include the following: – A change of outward departure time or overall length of your arrangements of twelve hours or less. – A change of accommodation to another of the same standard or classification. Occasionally we may have to make a significant change to your confirmed arrangements and we reserve the right to do so. A significant change is one where we significantly alter any essential element of your arrangements (other than the price) owing to circumstances beyond our control. Examples of “significant changes” made before departure include, but are not limited to, the following: – A change of accommodation resort for the whole or a significant part of your time away. – A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away. – A change of outward departure time or overall length of your arrangements of twelve hours or more. – A significant change to your itinerary, missing out one or more destinations entirely. – Where we or our supplier can no longer fulfil any special requirements that we have accepted and confirmed on our confirmation invoice and this will have a significant impact on your arrangements. – Where we increase the price of your arrangements by more than 8% of the price of your arrangements (excluding any insurance premiums, amendment charges and/or additional services). If we have to make a significant change or cancel before departure, we will inform you without undue delay and if there is time to do so before departure, we will offer you the choice of the following options:- ·   (for significant changes) agreeing to the changed arrangements, ·   accepting the cancellation or terminating the contract for the arrangements and receiving a refund (without undue delay) of all monies paid; or ·   accepting an offer of alternative arrangements of comparable standard from us, if available.   (In the event that any proposed change or alternative offered results in a reduction or increase in the price you have agreed to pay or an increase or decrease in the quality of arrangements we have agreed to provide, we will also notify you of any price reduction or additional amount due).   You must notify us of your choice within 7 days of our offer. If you fail to do so, we will contact you again, re-iterating the above choices and sums payable or refundable and if you again fail to respond within 7 days, we may terminate the contract and refund all payments made by you without undue delay.   Subject to the exceptions detailed below and where your arrangements are a package, we will where appropriate, pay you reasonable compensation, subject to the limitations and exclusions in section B of clause 12.   We will not pay you compensation where:- ·   we make a significant change or cancel before you have paid the final balance of the cost of your arrangements; ·   we make a significant change or cancel as a result of unavoidable and extraordinary circumstances as set out in clause 9; ·   we cancel your arrangements no later than 20 days before they are due to start because the minimum number of participants to run them has not been reached. We will not make a price reduction or pay you compensation; and the above options will not be available where:- ·   we make an insignificant change; ·   we cancel as a result of any failure by you (including a failure to make payment in accordance with these terms); ·   where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.   Changes and cancellations to package arrangements after departure If we become unable to provide a significant proportion of your package arrangements after you have departed, we will try to offer you suitable alternative arrangements of, where possible, equivalent or higher quality than those specified in the contract. If the alternative arrangements we make are of a lower quality than those you originally booked, we will make a price reduction. Where our original agreement included return transport we will also provide you with equivalent transport back to your place of departure without undue delay or additional cost. You may reject the proposed alternative arrangements only if they are not comparable to what we originally promised to provide or if the price reduction we offer is inadequate. Where we are unable to make suitable alternative arrangements or you reject the proposed alternative arrangements in accordance with this clause, where appropriate and only where your arrangements are a package, we will pay you compensation subject to section B of clause 12.   Where we are unable to ensure your return from a package as agreed because of unavoidable and extraordinary circumstances defined in clause 9, we will bear the cost of necessary accommodation if possible of equivalent category for a period not exceeding (a) 3 nights per traveller (exceptions apply in respect of persons with reduced mobility and people travelling with them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we have been notified of their particular needs at least 48 hours before the start of the package); or (b) where a different period is specified in any passenger rights legislation applicable to the relevant means of transport for your return, for the period specified in that legislation.   The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any other expenses or losses you may incur as a result of any change or cancellation.   Changes and cancellations to all other bookings by the supplier We will inform you of any changes or cancellations to arrangements we have sold you as agent for other suppliers as soon as reasonably possible. If the supplier offers alternative arrangements or refund, you will need to let us know your choice within the time frame stipulated by the supplier. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.   9. Unavoidable and extraordinary circumstances Except where otherwise expressly stated in these booking conditions we will not be liable or pay you a price reduction or compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond the control of the party who seeks to rely on them which we or the supplier(s) of the service(s) in question could not avoid even if all reasonable measures had been taken. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, disease outbreak or pandemic, and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerneds’ control. Advice from the Foreign Office to avoid or leave a particular country may constitute unavoidable and extraordinary circumstances.   Assistance to those travelling on a package in the event of difficulty or unavoidable and extraordinary circumstances Where you have booked a package, we will provide appropriate assistance without undue delay in the event that you experience difficulty including where you are unable to return to your agreed point of departure because of unavoidable and extraordinary circumstances as set out in this clause 9. Such assistance will extend to providing appropriate information on health services, local authorities and consular assistance; and helping you to make distance communications and to find alternative travel arrangements. We will charge a reasonable fee for such assistance if the difficulty is caused by you intentionally or as a result of your act or omission. In the event such assistance is needed please contact our In-Resort team on the number provided in your booking documentation.   10. Complaints If you experience difficulty or lack of conformity during your holiday, you must inform us without undue delay so that we can take steps to assist you or put things right, if you fail to do so we will be unable to consider any claim for refund or compensation. You should contact us by emailing admin@YourHolidays.co.uk (providing any evidence to support your complaint) or call 0208 154 7126. within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect our and the applicable supplier’s ability to investigate your complaint, and could affect your rights under our agreement.   11. Your behaviour If in our reasonable belief or opinion or in the reasonable belief or opinion of any person in authority, your behaviour is jeopardising the safety of aircraft, people or property therein or good order and discipline on board; or is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements immediately. In the event of such termination, our responsibilities to you will cease and you will be required to leave your accommodation or other services immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result.   12. Our Responsibility Where we refer to a ‘price reduction’ in this clause, we mean that we will give you an appropriate reduction in the price you paid for the arrangements affected for any period during which there was lack of conformity, (unless that lack of conformity is attributable to you). Where we refer to ‘compensation’, we will pay you appropriate compensation without undue delay for any damage which you sustain as a result of any lack of conformity subject to the limitations and exclusions in section B of this clause 12.   A. Our responsibilities differ according to what you have booked: (i) In relation to bookings of Packages We accept responsibility as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018. Subject to these booking conditions, if we fail to arrange or perform your package arrangements in accordance with our agreement, we will remedy any resulting lack of conformity. If that is impossible or entails disproportionate costs (taking into account the extent of the lack of conformity and the value of the arrangements affected), we will instead pay you compensation subject to clause B of this clause.   ii) In relation to all other bookings In respect of all other bookings, we act as agent for other suppliers. We have a duty to select the suppliers of the services making up your booking with us using reasonable skill and care. Except as stated otherwise in these terms, we have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers using reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.   Please note in relation to all bookings: – It is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us. – It is a condition of our acceptance of the responsibility above that you inform us and the supplier(s) concerned without undue delay of the lack of conformity you perceive; and allow us a reasonable period in which to remedy it. Please raise a customer service request via our website, or call 0208 154 7126.   B. Limitations and exclusions of responsibility In these terms and conditions, our responsibilities are limited, and our duty to pay compensation is limited and excluded as follows:-   (i) We will not be responsible, make a price reduction or pay you compensation for any lack of conformity, injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:- (a) the act(s) and/or omission(s) of the person(s) affected; (b) the act(s) and/or omission(s) of a third party unconnected with the provision of your arrangements and which were unforeseeable or unavoidable; or (c) Unavoidable and extraordinary circumstances as set out in clause 9.   (ii) We will not be responsible, make a price reduction or pay compensation:- (a) for services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you. (b) for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your arrangements prior to them being confirmed, we could not have foreseen you would suffer or incur if we breached our contract with you; or that relate to any business.   (iii) Any price reduction or compensation that is payable will be calculated taking into consideration all relevant factors for example (but not limited to):- (a) whether or not you have followed the complaints and notifications procedure as described in these conditions. It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. (b) the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your arrangements. (c) deductions that we must make to take account of any money which you have received or are entitled to receive from any transport provider or hotelier for the complaint or claim in question.   (Please also note that where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide us and our insurers with all assistance we may reasonably require.)   Luggage or personal possessions and money The maximum amount we will have to pay you in respect of any claim for loss of and/or damage to any luggage or personal possessions or money is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.   Claims covered by an International Convention When arranging transportation for you, we rely on the terms and conditions contained within any applicable International Conventions. The extent of or the conditions under which compensation is to be paid or liability accepted will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Paris Convention (with respect to hotel arrangements). You can ask us for copies of these Conventions.   Any other claims which does not involve injury, illness, death or damage caused by us or our suppliers intentionally or negligently; or other liability that can’t be limited by law   The maximum amount we will have to pay you in respect of all such claims is three times (twice in the case of arrangements which aren’t packages) the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your arrangements.   13. Jurisdiction and applicable law This contract and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.   14. Financial security for our packages We provide security for our flight inclusive packages by way of the ATOL Scheme operated by the Civil Aviation Authority. Our ATOL number is 5933. In the event of our insolvency, you can contact the Civil Aviation Authority at Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please check your ATOL Certificate or ask us to confirm what protection may apply to your booking. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder. In which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.   If you book arrangements other than a package for which we are the organiser, your monies will not be financially protected by us. Please ask us for further details.   15. Passport, Visa and Immigration Requirements and Health Formalities It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.   Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk Up to date travel advice can be obtained from the Foreign Commonwealth and Development Office, visit www.gov.uk/foreign-travel-advice. Non-British passport holders, including EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.   We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.   Some of our accommodation suppliers negotiate their low rates on the basis that residents of the country where the hotel stay is taking place, are not eligible to stay at that rate. If you think this may affect your booking, please ask our Customer Relations team to confirm your booking will be accepted by the hotel, as resolution once you are abroad will be very difficult and may result in additional charges being incurred by you, or the cancellation of the booking. Occasionally accommodation providers may ask that we contact you prior to the departure date to ask for the place of residence of the parties travelling. It is important that you contact our Customer Relations team in this instance with this information in order to confirm that the rates are eligible for the parties travelling.   Please note that for all air travel within the United Kingdom, airlines require photographic identification of a specific type. Please ask us for full details.   16. Flights In accordance with Regulation (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers that are subject to an operating ban with the EU Community. The Community list is available for inspection at https://ec.europa.eu/transport/modes/air/safety/air-ban_en.   In accordance with EU Regulations we are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. We are not always in a position at the time of booking to confirm the aircraft type and flight timings which will be used in connection with your flight. The flight timings and types of aircraft shown on our website, in this brochure and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched – we will contact you as soon as possible if this occurs, but in any event we advise you to check flight times with the airline 24 hours prior to departure. Please reconfirm your flight times for your return journey in case of any change after you have made your outbound journey. Any change in the identity of the carrier, flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 8 (Changes and cancellation by us) will apply.   Where applicable, under the Denied Boarding Regulation (EU 261/2004), if you have been denied boarding, your flight has been cancelled or it has been significantly delayed, it is the airline’s duty to look after you. This means providing food, drinks, and some communications. If you are delayed overnight, this also means a hotel and travel to and from it. Full details of these rights will be publicised at EU airports and will also be available from airlines. We have no liability to you in these circumstances whatsoever and your claim for this assistance and any compensation must be made directly to the airline. Liability of an airline under EU 261/2004 will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment.   17. Delay We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances as set out in clause 9. A delay to or cancellation of your transport service does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your transport. However, you may be entitled to claim under the delay section of your travel insurance policy.   18. Booking Condition Amendments and Right to Refuse Travel Arrangements We reserve the right to add, withdraw and/or amend any of our Booking Conditions at any time and without notice and furthermore reserve the right to refuse any booking.   19. Important Information Additional Beds Prices for three and four people sharing a room are available on request. Hotels that do not charge for children will expect them to share the existing sleeping arrangements with accompanying adults, and may make an additional charge if extra sleeping arrangements, such as a rollaway or camp bed, are required. However it should be noted that additional sleeping arrangements in the room type booked could cause cramped conditions.   If you have booked a family plan room type for two adults then it is likely that only the adults will be paying guests at the hotel and receive bedding while the accompanying child(ren) will be on a free of charge basis and be expected to share the existing sleeping arrangements with the adults.   Flight Seating The majority of airlines allow you to request your seat(s) prior to travel, though this is often chargeable and subject to your booking being ticketed. Requests can be made on the relevant airline website using the “Airline Ref” shown in the air section on your Booking Confirmation/E-ticket. For more information about seating requests, please contact us. Seat reservations cannot be guaranteed and may be subject to change based on operational requirements of the airline.   General Baggage Allowance Free checked-in baggage allowance varies by airline and destination. Most commonly for international long haul flights, 20kg is allowed for economy class travellers, 30kg for business and 40kg in first class. Excess charges will apply if your allowance is exceeded on any flight. Baggage allowance is constantly reviewed and subject to change. Please ensure that you check the current baggage limits with your travel consultant or airline before you travel.   Checked baggage on flights in USA and Canada Please note that if your itinerary involves a domestic flight or flights in the USA and/or Canada, or a flight between the two countries, then most airlines do not allow baggage to be checked in free of charge and a fee is likely to be charged by the airline directly. For more information please refer to the relevant airline’s website.   Check-in & Check-out times Generally, check-in times range between 2pm and 4pm, and check-out between 10am and 12 noon. Subject to the availability of rooms, you may be able to check in earlier. Early check-in is at the discretion of the hotel and cannot be guaranteed unless you book and pay for the accommodation from the night prior to arrival. Rooms may also be kept on later, to be agreed with the property direct, for an extra charge.   Climate The climate chart and weather guide on the introduction page for each country has been compiled with the aid of information supplied by various meteorological offices. This chart is for guidance only and we cannot accept responsibility for any adverse weather conditions which may impact your holiday enjoyment.   Departure Tax All UK departure taxes and UK airport passenger facility charges (which vary by departure airport) are prepaid and added to the cost of your air ticket and will be quoted at the time of booking. Various countries impose their own departure tax which may not be included within the cost of your air ticket. Please check with us at the time of booking. Please ensure you have sufficient local funds available upon departure.   Hotel Extras Parking charges at hotels may be applicable and are not included in the prices shown. Leisure facilities featured at hotels are not necessarily free of charge. The use of facilities such as health clubs, tennis courts, golf courses, horse-riding, motorised watersports and scuba diving are normally subject to a fee. Some facilities may also only be available seasonally. Please enquire at the time of booking.   Maintenance Renovations and/or construction work may sometimes be taking place at your chosen hotel/resort. When we have been advised of this and consider that it may affect the enjoyment of your holiday we will notify you as soon as possible. However, while every effort will be made, it may not always be possible to advise you of emergency repairs prior to your departure from the UK.   Meals When purchasing holiday arrangements on a half board, full board or all inclusive basis, please note that some hotels require that meals may only be enjoyed in the main restaurant. A supplement may be required to dine in other restaurants, or when ordering certain food or beverage items. Please check with us at the time of booking as to what is included.   Rooms Most hotel prices are based on a standard room for up to two adults. Upgraded room types are available at a supplement; meals are only included where stated. Rooms are generally allocated on a ‘run of house’ basis, which means you can be allocated a room in any part of the property, unless otherwise stated.   Smoking Most hotels, airlines and coach companies now operate a complete non-smoking policy. Cities in some countries ban smoking in public places such as bars and restaurants. Please enquire at the time of booking.   Special offers Special offers cannot be used in conjunction with any other offers or be combined with other special offers. Special offers are subject to availability and terms and conditions will apply. Offers can be revoked at any time.   Star Ratings Every effort has been made to ensure that the hotels and other accommodation we feature are correctly represented and will fulfil your expectations for quality and service. It is important to note that, where used; the star classification system is our own and does not conform to any internationally recognised system. The rating, in our opinion, reflects a true representation of the merits of each property. Inevitably, standards will differ slightly between the many destinations which we feature.   2* Economical and comfortable accommodation offering a simple standard of room and limited facilities. 3* Comfortable accommodation with standard rooms, amenities and public areas. Most three-star properties offer a restaurant on-site and some have a swimming pool. 4* Good superior accommodation offering a selection of services. Most four-star hotels feature a choice of restaurants and in addition, many also have a health club and swimming pool. 5* Five-star hotels offer the highest standards of service and facilities and are acknowledged as the leading properties in the area.   Utilities In most destinations, supplies of water and electricity are generally very reliable, however in some of the less developed and more remote destinations you may experience occasional power cuts and water restrictions. Water quality can also differ from the UK and we recommend drinking bottled water which is widely available.   Delivery of documents Booking documents and notices are delivered via email, except for some physical tickets. Any physical documents will be sent to you by first class post. Once documents leave our offices we are not responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all related costs must be paid by you. You can elect for delivery by other means subject to payment of an additional charge.   Accommodation bookings The payment pattern applicable to your booking will be clearly shown prior to booking. For non-refundable accommodation, rates offered are 100% payable on booking / non-refundable and non-changeable. We will send a booking confirmation immediately by automated email. Please check it carefully and contact us immediately if it is incorrect, as it may not be possible to make changes later.   Accommodation vouchers Vouchers will be sent by automated email, subject to full payment being received by YourHolidays. The voucher will provide the address of your accommodation and a local office contact number. This should be handed in upon your arrival. Please take care of your voucher as failure to present it may result in your room being cancelled, or having to pay for your room again, or paying a higher price. No refunds for unused accommodation vouchers can be made, as they will be treated as cancellations.   Accommodation Child Discounts Any discounts are usually based on children sharing with two full paying adults. The costing shown will automatically advise you should discounts apply to the property you have chosen. The Hotel will usually ask for child ages. In both hotels and apartments, any room or board supplements are usually payable at the adult rate.   What is included in the accommodation price? Hotel and apartment prices shown our websites are shown, based upon the information you supply, inclusive of all taxes, service charges and the meal arrangements specified below.   Not included are local resort charges, or charges for cots, which are occasionally levied direct by the hotel, details of which can be obtained before you depart on request. ·   RO – Room only – no meals ·   SC – Self-Catering – no meals, but cooking facilities are provided ·   BB – Bed & Breakfast – continental breakfast ·   HB – Half Board – continental breakfast and dinner (some hotels provide breakfast and lunch instead) ·   FB – Full Board – continental breakfast, lunch and dinner ·   AI – All Inclusive – continental breakfast, lunch, dinner and local branded beverages and soft drinks* * Hotels may have varying levels of “All Inclusive” – please refer to the description listed under your chosen accommodation.   Gala Meals Gala meals are provided at many hotels at Christmas and New Year and payment for them is usually compulsory. When you make your reservation with us, the cost of any compulsory gala meals may not be included in the price unless this is specifically confirmed when you book.   Self-catering inventory deposits In some self-catering properties you will be required to leave an inventory deposit when you arrive, which will be returned to you at the end of your stay, less the cost of any losses or damage incurred.   Accommodation descriptions Facilities and amenities in accommodation may be temporarily unavailable for operational reasons. Where this happens we will do our best to advise you as soon as possible. Room images are presented for information only and the actual room may differ.   Descriptions of attractions and excursions You must ensure you check all details of your chosen Theme Park, Attraction, Show, Entertainment, Restaurant, Sporting Event or Tour at the time of booking. Any material changes will be advised to customers as soon as they become known to us. Please note all duration times given are approximate.   We have no control over the Theme Parks / Attractions / Entertainments / Shows / Restaurants / Sporting Events / Tours and all details and descriptions in relation thereto are for guidance only.   Fuel surcharge Our excursion suppliers may impose a fuel surcharge of up to 7.5%, which we will advise you about as soon as we are informed. You will then have the option of paying the surcharge, or cancelling the excursion and receiving a full refund.   Transfers Our transfer providers may provide a ‘taxi’ transfer with either a taxi, people carrier, or minibus/coach type vehicle. If you have any specific requirements that may result from this, please advise us at least 48 hours before departure. Please note that shuttles are not able to make drops at private addresses (including villas) nor property management companies, or at hotels where the approach roads are inaccessible to coaches. Where the shuttle coach cannot stop directly outside the hotel due to accessibility issues, the drop-off will occur as near as possible to the hotel. Please be aware that there may be a wait for your shuttle or speedy shuttle at the airport, since they run to a schedule. The duration of the transfer given on the booking form is just an approx. average time and the actual journey time can vary depending on the number of stops, traffic and unforeseen delays.   Transfer Descriptions ·   Shuttle Transfer – A shared transfer with a maximum waiting time of 1 hour and multiple stops to your accommodation. ·   Speedy Shuttle Transfer – A shared transfer with a reduced number of stops (typically 1-5) to your accommodation. ·   Private/Minibus/Sedan/Luxury/Coach Transfer – A transfer direct to your accommodation.   Airport/Resort Transfers in Turkey Due to the laws governing transportation in Turkey (Transportation Law Number : 30295), the local supplier is legally obliged to obtain information about the passengers that are travelling with them.   Failure to adhere to these requirements and provide this information as requested may delay or cancel your transfer from/to the airport.   Assistance/Extras for the Transfer(s) Please contact us in advance if you are taking Golf Clubs/Bikes or any other sporting equipment. Wheelchairs, Specialist equipment and child seats may also not be possible on your transfer. There are some regions in the world where child seats are mandatory and these sometimes have a charge, if there are any additional charges our Customer Relations team will be in contact with you to arrange payment or if you are unhappy with the quoted price you are entitled to cancel the transfer booking free of charge but these fees are mandated by the transport authority/government in that country, so please contact us before booking so we can check with our transfer suppliers.   Flights In order to offer you the best possible choice and value you may be offered the option to select an inbound flight from a flight provider different to that providing the outbound flight or vice versa (“Mix and Match” flight bookings). Each flight leg is booked as a separate booking with the supplier and is subject to both these Booking Conditions and the conditions of carriage of the relevant supplier. Cancellation or amendment of a booking for one flight leg by either you or by the supplier has no impact on any other remaining bookings for other flight legs or for other products.   In general, flights booked through YourHolidays are non-refundable. The specific terms & conditions relevant for your flight booking will be detailed in the supplier conditions of carriage confirmed to you at the time of booking.   It may be necessary to reconfirm your flight with the airline. Please check this in the correspondence received from the supplier, including the suppliers conditions of carriage. You should take a note of any reference number or contact names when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.   Please note that a flight described as “direct” will not necessarily be non-stop. The flight may touch down (for example, to refuel, or to allow further passengers to embark) while still utilising the same flight number.   Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport.   The carrier(s), flight timings and types of aircraft shown on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will be shown on your tickets. You should check your tickets very carefully immediately on receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched we will contact you as soon as we can to let you know.   User generated content As part of our service YourHolidays offers its customers the opportunity to review their accommodation once they have returned. Reviews are hosted on the YourHolidays websites and may be featured in emails or other marketing material. The reviews will typically feature the customer’s first name and location (e.g. Aaron from Sandybay).   Your privacy YourHolidays will only publish the reviewer’s first name and location. All other personal information and booking details will remain private. Personal information is processed in accordance with our Privacy Notice . In submitting a review you grant YourHolidays a perpetual, irrevocable and royalty-free license to reproduce the content (or an excerpt thereof) in future communications. Review content Whilst YourHolidays encourages customers to share their experiences, we will not publish reviews that: •            include offensive language or offend in any way •            personally name individuals •            promote other businesses •            are not a review of the accommodation but instead describe other elements of the booking process or holiday. When submitting reviews you agree to: •            submit an honest opinion of your travel experience •            not to include any advertising or spam •            not to include any misleading or incorrect information